Below is a list of commonly asked questions. If you can’t find the answer to your question, email us and we will be happy to help!
Are your products genuine?
Yes they are – 100% genuine!
We have taken a long time to find suppliers that we are happy with and confident in. In doing so we can guarantee that the product you buy from us will be the same as you can expect to find on the high street.
How do you get your prices as low?
Simple. We have limited overheads as we are primarily an online retailer although we do take our products direct to business and sell directly to staff. As a result, we keep our outlay low so we can pass the savings on to you.
Will my item be damaged or intended for display purposes?
Absolutely not. Our products are not ‘less than perfect’ or ‘testers’. So they are suitable for your personal use as well as for gifts. If we decide to sell an item that is not perfect, we will list this within or sale section with a full description so you know exactly what you are buying.
Do you have a shop?
No. It is not our intention to grow our business in that direction. Our aim is to become the market leader in online shopping for beauty, fragrances and lots more!
How do I place an order?
Take time to browse round the website and add any items you like to your shopping cart. When you are happy that you have everything you need, click ‘go to checkout’ and you will be asked to create an account. From there, follow the on screen prompts to confirm your order, address to send it to and payment.
Can I enquire about something you don’t have on your website?
We welcome all enquiries for products we are not listing. We will check with our suppliers to find out if the item you are looking for is available. We will then contact you by email to confirm how long it will take to order and what price we can offer it for. If you are happy with the quotation, we will send you an invoice for payment and order the item in for you. You order will then follow our normal delivery process.
You have what I’m looking for but not the colour/or it’s sold out.
Like items we don’t list, simply contact us and we will let you know when your item will become available. Once the item is in stock, we will contact you and if you are happy to purchase we will send you an invoice for payment and then dispatch your item following our normal delivery process.
Why do I have to create an account?
We ask our customers to create an account so that they next time you visit, you can simply reorder something you have already bought. Also, by registering with us, you can chose to subscribe to our newsletter and receive promotional offers and make great savings!
Is my personal information safe?
Yes. We take the storing of your information very seriously. Please see our privacy policy. We only gather information that is absolutely necessary to ensure that we complete your order safely and securely. We have invested time and money into our website to ensure that any personal information we ask for is kept safe and sound! If you have any questions, please feel free to contact us at any time.
How can I pay for my order?
We offer various methods of payment.
You can pay using:-
PAYPAL account
All major credit cards
All major debit cards
Cheque
Make your cheque payable to Whyte’s One Stop Shop
And send to:
11 Kenilworth Crescent
Hamilton
ML3 9LP
If you would prefer to pay by phone please let us know and we can arrange this for you.
I do not live in the UK; can I still place an order with you?
We are happy to deliver outside of UK. Please contact us and we can give you a personal quotation for delivery as the standard charge we show is only for mainland UK. Our product prices will remain the same.
What happens after I have placed my order?
We will aim to send your item within 48hrs of receipt of payment. If paying by cheque, we will send your order once payment has cleared. We use Royal Mail and send all items 1st class post. If you would prefer another method we are happy to accommodate, please email us and we can give you a price for delivery. (The standard charge of £1.99 is for 1st class post.)
How long does it take to deliver?
We aim to send your item, if it is in stock, within 48hrs of payment being received. We will use Royal mail 1st class service, so we hope that you receive your order in a matter of days. The sooner you pay for your order the quicker we can dispatch them.
If we are ordering your item especially for you, we cannot give a general timescale. We will contact each person individually and let you know how long it will take and you can let us know if this is acceptable before we place the order for you.
What methods do you use to deliver my order?
Royal Mail 1st class service.
Other services are available; please contact us for a quotation.
What if I am not happy with my order when I receive it?
In the unlikely event that you are not completely happy with your purchase, please contact us so we can help. We do have a refund policy; please see our terms and conditions.
We take extra care to ensure the quality of our products is of the highest standard and we also take extra time and effort when packing your order to minimise any potential for damage in the post.
Can I cancel my order once I have paid for it? Will I get a refund?
We hope that after taking time to make your order that you won’t feel the need to cancel. If you decide that you have to cancel, please let us know as quickly as possible, preferably by email and we can guide you from there. Please see our terms and conditions about cancelling your order. Please note that any monies to be refunded will be refunded back to the original method of payment. We have no control over the length of time it takes as this depends on each bank. We will do our best to ensure we process it for you as quickly as possible.